Welcome to the FAQ page of electrapinball! We’ve gathered a collection of the most commonly asked questions to help make your pinball experience as smooth and enjoyable as possible. From questions about game features to shipping details, we’ve covered it all. If you don’t find the answers you’re looking for, don’t worry! Just reach out to us directly. We’re always here to assist and ensure that your pinball journey is nothing short of amazing.

FAQs

What should i do if i receive a damaged or wrong order?

Immediately call our hotline or leave us a message on our email with your product details including your order number and account name.

Is my personal data secured and safe?
Yes, your personal data is secured and safe. We use encryption protocols, follow strict privacy policies, and employ secure measures to protect your information.
What payment methods are availaible?
We accept payments through secured Cryptocurrencies, Credit cards, Bank Wire, Apple Pay , and Paypal
Where are you located?
We have warehouse/showroom in Pittsburgh, Pennsylvania.
Do you accept pre-orders on machines?
Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.
How long will Delivery take?

Delivery typically takes 2-9 days, with orders dispatched within 2 business days. Check our shipping options for details, and receive tracking links for real-time updates. Contact our customer service for any concerns or questions about your delivery.

Do you sell and ship machines outside the US?

YES , WE DO, We sell machines outside the US.

Do you buy machines?
We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price.  Please send an email to support@electrapinball.com. We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.
Can you tell me the value of my pinball/arcade machine?
We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price.  Please send an email to support@electrapinball.com. We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.
Accordion Panel
Package tracking helps our customers to keep live track of the order status of their ordered products

WHAT YOU GET

We are here because of your loyal support. Therefore, we owe it to you to provide first-class customer service to fulfill the best end-to-end customer experience from general questions related to your account to seeking assistance with finding products that are most suitable for you.

Our Goal

There is nothing we focus on more on as a company than the quality of our products, customer happiness and the ease with which we allow our clients to access our services. If you ever have any suggestions on how we can improve, please feel free to let us know!

ELECTRA PINBALL

At Electra Pinball, its not all about just purchasing pinball, and our clients are not simply clients. We treat each and every one of our clients like family and consider it our duty and mission to provide them with the best quality products in the world. We would never have been able to get this far if not for our loyal Online Caviar Store family and this is one of the biggest driving forces behind our work ethic.